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  2. Terms and Conditions

Effective Date: 1st September 2025
Company Name: UNIVERSAL CARPETS SDN BHD
Website: universalcarpets.com.my

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website and services. By accessing or using the website, you agree to be bound by these Terms.

1. Introduction

This website is operated by [Company Name] ("we", "us", or "our"). We offer a range of services including but not limited to the sale and installation of floor carpets, carpet tiles, wall-to-wall carpeting, carpet shampooing and maintenance, blinds and venetians, as well as home and office renovations.

2. Use of the Website

By accessing this website, you warrant that you are at least 18 years of age and legally capable of entering into binding contracts.

You agree not to use our website for any unlawful purpose or any purpose prohibited under these Terms.

3. Services Offered

Our services include:

  • Supply and installation of floor carpets and carpet tiles

  • Wall-to-wall carpeting

  • Carpet shampooing and maintenance services

  • Supply and installation of blinds and venetians

  • Residential and commercial renovations

All services are subject to availability and prior consultation.

4. Quotations and Orders

All quotes provided via the website or in person are valid for a limited period as stated in the quote. Quotes are subject to change based on material costs, availability, and site conditions.

Orders are only confirmed upon receipt of a deposit or full payment, as specified in the quote or invoice.

5. Payments and Deposits

Payment terms will be outlined in your invoice or service agreement. We reserve the right to require a deposit before commencing work. Full payment must be made before final handover or as per agreed terms.

Late payments may incur interest or delay in service delivery.

6. Cancellations and Refunds

  • Cancellations must be made in writing.

  • Refunds, if applicable, will be processed based on the stage of the project and costs incurred.

  • Custom orders or special materials may not be eligible for a refund.

7. Service Warranty

We strive to ensure quality workmanship and materials. Specific services may come with a limited warranty, which will be provided in writing.

The warranty does not cover:

  • Damage due to misuse or negligence

  • Wear and tear from normal use

  • Improper maintenance or unauthorized repairs

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. We are not responsible for delays due to external circumstances including weather, supply chain issues, or acts of God.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of [Company Name] and may not be reproduced without written consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of such websites.

11. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and store your personal data.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes will be subject to the exclusive jurisdiction of the courts in that region.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: customerservice@universalcarpets.com.my
Phone: +6012-330 4064
Address: Unit B-0-3, Block B, Putra Majestik, Jalan Kasipillay, Off Jalan Ipoh, 51200 Kuala Lumpur